Not only do we provide staff who are responsible for welfare 24/7 but we also have a dedicated 24 hour emergency number for agents, group leaders, parents and students. All students are issued with a resident student handbook and are given a full induction lesson highlighting student welfare, campus safety and British laws.
Below we have outlined some of the key information that will affect your stay.
All students under the age of 18 are met by a member of staff – who will be wearing a bright green branded t-shirts and carrying a clearly displayed clipboard. They will ensure everything goes smoothly at the airport and during the transfer to their centre. At this point students are given an ID card with 24 hour emergency contact information – for their safety and so that they can be immediately identified and they should keep this with them at all times.
Medical & insurance
In Britain, free medical treatment is available through the National Health Service to all EU students and students from countries with reciprocal health agreements. Students who are not covered by the National Health Service are advised to take out medical insurance before leaving their home countries. We strongly advise students to take out individual personal insurance to cover personal belongings, flight delays etc.
We accept individual students and pay particular attention to their welfare during their stay. Individual students are assigned to the care of a Welfare Manager or Individuals Coordinator who will be responsible for their care.
Our activity and excursion programme is carefully planned out ensuring the student’s safety. All activities and excursions are fully risk assessed.
We define juniors as anyone under the age of 18 who are part of a residential centre. The Department for Education and Science advises the following supervision ratio of adults to students for ages 8 to 10 as 1:10-15 and for 11+ as 1:15-20.
Group Leaders can be included in the above ratios as responsible adults. We adhere to these ratios when supervising students on leisure activities.
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